Location: Lagos
Position Type: Full-time
Department: Business Analysis
Reports To: Director of Business Analysis
Job Summary
We are seeking an experienced Senior Business Analyst with a strong background in the telecommunications industry. The successful candidate will be responsible for analyzing business processes, identifying opportunities for improvement, and leading initiatives to optimize business performance. This role requires a deep understanding of telecom operations, including network infrastructure, billing systems, customer service, and regulatory compliance.
Key Responsibilities
Business Analysis and Planning
Requirements Gathering
Project Management
Data Analysis and Reporting
Stakeholder Management
Regulatory Compliance
Qualifications
Education
Bachelor’s degree in Business Administration, Information Technology, Telecommunications, or a related field. MBA or related advanced degree preferred.
Experience
Minimum of 3 years of experience as a Business Analyst in the telecommunications industry.
Proven track record of leading and delivering successful projects within a telecom environment.
Skills
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Proficiency in business analysis tools and software (e.g., MS Excel, SQL, Tableau, Jira).
Experience with telecom-specific systems and technologies (e.g., OSS/BSS, network management systems).
Ability to work independently and as part of a team.
Certifications
Relevant certifications (e.g., CBAP, PMP) are a plus.